Shipping and delivery
✔︎ You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your Order is on its way – now what?
Once an order is placed, our team will carefully collect your Order from the clouds and package it with hugs and love, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full – this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.
Your order will then be shipped smoothly via USPS (UPS, DHL, FedEx) and then safely reach your waiting patiently within 5-10 business days**.
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.
Although we require a signature on delivery, due to current COVID-19 limitations this is at the discretion of the Australia Post’s delivery driver and they may leave your package in a safe place, or take it to your nearest post office if you are not home.
Shipping Options & Costs
|
Shipping Method
|
Cost |
Delivery Time
|
|
Standard Shipping
|
$6.95 | Within 5 – 10 business days to most U.S. locations. |
|
Express Shipping
|
$18.95 |
Within 3 – 7 business days to most U.S. locations. Please note, this option may not be available depending on which warehouse fulfills your order. We apologize for the inconvenience. |
*Please note: It may take additional days if orders have to go through customs. We have no influence on the customs process and our apologies for any inconvenience due to delivery delays resulting from this.
*Please note: We send via signature required post to ensure safe delivery – if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck – it’s ready to go!
Tracking Number
When available, we will send you a tracking number with the confirmation email so that you can track the package online
Can the order be delivered to multiple addresses?
Please split your order to smaller orders into corresponding addresses.
Do you offer delivery to PO Boxes?
Yes, we offer shipping service to the PO Boxes
Do you offer delivery to Military APO/FPO addresses?
We currently do not ship to the military API / FPO addresses.
Insurance
Commit to refund 100% if not receive after 30 days.
Notice:
– Orders with multiple items may be shipped separately. There’s no additional charges for this. – In some cases, we will contact you via email to confirm order quantity or credit card fraud investigation before producing.
If you have any other queries, please visit: Contact Us